At Grade One Mart, we ensure the delivery of quality products at your doorstep with safety and in minimal time. We dispatch and deliver your orders as per the following schedule
1- Order placed before 12:00 pm will be delivered the same day after 12:30 pm
2- Order placed after 12:00 pm will be delivered the next day after 12:30 pm
3- Rider on a particular day will deliver order set for the same day (order placed before 12 pm) and the previous day order (order placed after 12 pm)
4- Our standard shipping/delivery charges are PKR 250 for a maximum of 10 KG weight and package dimensions of 2.5 x 2.5 feet.
5- For ‘Urgent’ delivery or package size/dimensions higher than the above-mentioned standards would be considered as ‘Custom’ and we will inform the customer about the shipping charges.
We ensure hassle-free delivery, return, and exchange of the order in case of your dissatisfaction. Our Shipping and Delivery policy certifies that you don’t have to wait for your required items. Please note that this policy only applies to the commodities purchased via www.gradeonemart.pk
Evidence of Purchase
We want to satisfy you in every way, and that is the purpose of our policy.
- Please make sure to check the items at the time of delivery.
- Ask the rider for the receipt of the order that you placed.
- Compare and check all the items with the receipt to avoid any mishap later.
- If you wish to return any item, then make sure it’s seal is not broken or you haven’t opened it.
- If you encounter any issue that the rider is unable to resolve, then call us immediately at our helpline number.
- No claims will be entertained on the previously bought products.
- When returning a product, please make sure to attach the original receipt with it.
- We are not accepting credit cards at the moment, so avoid negotiating the payment method with our customer support agents or the delivery guy.
We are here to make your shopping experience easy and enjoyable!